1. Customer account number
2. Customer name
3. Purchase order number
4. Ship to/bill to addresses
5. Fax and phone numbers
6. Catalog/product number
7. Quantity needed
8. Product description
9. Price

FOB Rocklin, California USA. Freight is prepaid and added to invoice. Heavy shipments that do not require refrigeration are shipped via ground where applicable. Orders containing items requiring refrigeration are normally shipped by express service as follows:

U.S. Shipments: Monday - Thursday with next-day delivery. Saturday and priority delivery available in most areas upon request. Orders received by 2:00 p.m. (PST) will generally be shipped the same day. Orders received on Friday will generally be shipped the following Monday, unless otherwise requested.

Canadian Shipments: Monday - Wednesday via express service. Delivery is subject to the time required to clear customs (typically 48 hours).

Payments are per invoiced terms. A 1.5% monthly finance charge may be added to late payments. Cell Marque accepts Master Card, Visa and American Express as well as wire transfers. Shipments outside the USA may be subject to a handling charge. Product liability is limited to credits or replacements.

Returns and Credits: A prior authorization number from Cell Marque is required for any return for credit, replacement, or exchange. A 25% restocking fee plus the return cost of shipping shall be assessed on incorrectly placed orders. Returns must be made within 30 days after receipt of the product(s). Items must be returned on ice if applicable and must be unused and intact to revise original terms of shipment.

Quality Guarantee: All Cell Marque products are quality guaranteed and any return within 30 days after receipt that is determined to be due to unsatisfactory product performance is 100% credited. Your complete satisfaction is our goal.